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Tier 1 - 4 Hours
For integration issues, API troubleshooting, and configuration assistance. Our Tier 1 engineers handle 85% of technical questions on first contact using our detailed knowledge base.
Tier 2 - 24 Hours
For pricing questions, feature requests, and general product information. Most questions are answered from our comprehensive FAQ section and documentation library.
Pro Tip
Check our FAQ section first—90% of common questions about database compatibility, security features, and integration steps are answered there with step-by-step guides and code examples.